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Product Operations Manager - Payments

Netherlands, Noord-Holland, AmsterdamBusiness & Operations

Job description

Studocu was founded on the principle that equal access to study notes reduces inequality between students. Today, we make it easy for more than 45+ million students to share notes every month. The product was a rocket ship from day one and has shown strong product-market fit on every continent, making us a key player in the exploding EdTech space. We received a $50 million Series B investment so we’re in rapid growth and scale mode, and we need serious talent to help us make it happen.


With more than 500,000 paying subscribers in every corner of the world, more than doubling every year, we’re now stepping up the game when it comes to our Payment Operations.
If you eat BIN and 3DS for breakfast, breathe and bleed for A/B testing new payment methods in every corner of the world, get excited when reading the word “Chargeback” and cannot make a single purchase without negotiating, then you will love it here!


What you’ll be doing:

  • Lead Studocu’s Payment Operations, everywhere in the world, with a strong emphasis on emerging markets;

  • Work together with Product and Tech to integrate new payment methods, particularly in emerging markets, from the negotiation with the PSPs to the actual testing and implementation;

  • Work together with Product and Tech to find the optimum price point and packaging structure in every market we operate in;

  • Build, scale and automate all the processes to optimize our payment conversion and collection rates, and reduce our chargeback and fraud rates, globally;

  • Build a strong and healthy culture of operational excellence, velocity and cost efficiency;


Why you'll love it here:

  • You will have a key role within a talented cross-functional team (Operations, Product, Tech, Design and UX) in a growing company that helps tens of millions of students worldwide, to excel at their studies;

  • You will start a whole discipline from scratch, and any action you’ll take will have a very significant impact on the bottom line of our core business unit: the document-sharing platform;

  • You will have the autonomy to test and experiment;

  • You will learn every day, working alongside talented, ambitious and international people from many other disciplines;

  • You get to make a real impact on the education of millions of students across the globe. Studocu is already an industry leader in the EdTech space, and growing 3x every year!

Job requirements

  • B.Sc. in Business Administration, Marketing, Economics, Finance, Statistics or a similar field. A relevant M.Sc. (statistics, business, engineering, etc) is a plus; We also welcome other ways of life, as long as you studied a discipline you were passionate about, and kept on being an A+ student during your work life;

  • At least 5 years of experience in a similar position, with demonstrable experience working with Tech and Product at fast-growing, user-focused companies, with a global footprint and a large number of PSPs under management;

  • You embody the entrepreneurial mindset: you show a very hands-on approach, you move fast and in an autonomous and resolute way, you are capable of building things from scratch, and most importantly: you never give up!

  • You are comfortable with ambiguity and thrive in fast-changing conditions. You are used to working within cross-functional and diverse teams in a digital, fluid environment;

  • You’re a strategic, analytical thinker, and you can easily design, analyze and optimize operational processes in an agile and smart way.

  • Advanced SQL and Excel proficiency are required, and familiarity with other data tools, such as Mixpanel or Metabase, is a plus;

  • You are organized, very attentive to detail and independent while being a team player;

  • Prior experience with Adyen’s advanced optimizations techniques is a big plus;

  • A good understanding of techniques such as A/B testing or statistical analysis is a plus.

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Perks & benefits

Flexwork

○ Hybrid work set up between home and office ○ Flexibility with work schedules ○ WFH budget via Workwize

Foodie perks

○ Lunch in our office prepared by our Chef Valentijn ○ Open bar = Friday Drinks! ○ Coffee, tea, drinks and snacks are on us

We have fun too!

○ Lots of company events and team building activities ○ Big annual company trip abroad ○ Annual hackathons

Development opportunities

○ In-house dutch lessons ○ In-house L&D workshops ○ Personal L&D budget

Our Office Rocks

○ Gezellig HQ in the heart of Amsterdam ○ Pet-friendly office (with a no-pets zone) ○ One floor with a garden and the other with a canal view!

Cool Business Things

○ Travel reimbursement ○ Noise-cancelling headphones ○ Two weeks of additional paid birth leave

Our office

We are located in a beautiful city centre of Amsterdam. Modern-day commerce mixes with Amsterdam’s atmospheric old town in our cosy location that previously served as Woltjer Gymnasium.

Address Keizersgracht 424 Amsterdam, 1016 GC