Operations Team Lead

  • Business & Operations
  • Amsterdam, Netherlands

Operations Team Lead

Job description

At StuDocu, our mission is to empower everyone to excel at their studies by providing the best tools to study more efficiently. StuDocu is the world’s leading community for university students. Every month we help more than 15+ million university students to get smarter, faster. After rapid and profitable growth in the Netherlands (under the StudeerSnel.nl brand) we are now taking the rest of the world by storm fuelled by a further investment of 50 million USD.


The role of the Operations Team Lead will be to work with the Operations Manager in scaling our Operations worldwide and tackling StuDocu’s ambitious expansion roadmap while maintaining speed, quality, and excellence across the board. You will be at the forefront of the Content Operations & Curriculum Structure Management team, the best of the best in charge of maintaining the structure and content quality for thousands of universities worldwide, leading and setting it up for success on a day-to-day basis. Your weekly routine is to add the magic touch of cooperation with other teams when the internal demands shift together with priorities - just like Amsterdam’s weather. Yet, you will have to wear your SQL analysis hat while extending operational support across the company, by assembling an ad-hoc workforce to reach those goals in a fast, flexible and efficient manner.

What you'll be doing: 

  • Lead the Content Operations & Curriculum Structure Management team of 10+ people on a day-to-day basis.

  • Expand our output capacity by hiring and putting together agile and efficient teams, or outsource specific tasks or projects quickly and on an ad-hoc basis.

  • Monitor our processes’ KPIs continuously and report to the Operations Manager - Pol (check him out on LinkedIn!).

  • Assess and optimize the cost-efficiency of existing processes, constantly looking for room to improve.

  • Lead other, ad-hoc strategic projects from end to end; from ideation to execution, analysis, and iteration.


Why you are going to love it here:

  • You will be contributing to a product that helps millions of students worldwide to excel in their studies. StuDocu is set to become an industry leader in the EdTech space.
  • You will learn every day. We plan to help you take your SQL skills to the next level together with any team-management knowledge you might be interested in. 
  • Interactions across the company are a big one for this role, you get to know people from 20+ different countries.
  • We will challenge you to work on things you haven’t worked on, which will help you grow as a professional (and not get bored, ever).
  • We work hard to make the world a better place and we celebrate success. We throw great parties and team events, including virtual ones.


*During the COVID-19 pandemic, we are still interviewing and hiring, but all conversations will obviously be via video call! For now, StuDocu adopted a flexible remote-first policy, but we still require our 45+ employees to be located in or near Amsterdam in the Netherlands (we are supporting the relocation process). We encourage our employees to visit the office once every other week to build relationships and socialize while abiding by the safety rules. When it's safe again, you will be able to take full advantage of our bright office in the centre of Amsterdam with canals, restaurants, and cafes right around the corner.

Requirements

  • 2+ years experience in a similar position, including People & Project Management.

  • Strong analytical skills, including advanced knowledge of SQL.

  • Solid project management skills.

  • Proactive, hands-on and entrepreneurial mindset, always driven to improve the status quo.

  • Excellent interpersonal and communication skills.

  • Problem-solving & quick decision-making skills.

  • Ability to quickly change course and work on various projects at a time.

  • Digital Product Experience is a plus.