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Operations Agent (student)

Netherlands, Noord-Holland, AmsterdamBusiness & Operations

Job description

StuDocu was founded on the principle that equal access to study notes reduces inequality between students. Today, we make it easy for 17 million students to share notes. The product was a rocket ship from day one, and has shown strong product-market fit on every continent, making us a key player in the exploding EdTech space. We just received a $50 million series B investment so we’re in rapid growth and scale mode, and we need serious talent to help us make it happen.


Thirteen awesome Content Operations Agents are currently working at StuDocu to make sure our content is top-notch. For us “the content is king” and it’s them who check hundreds of reported documents and know-how to gather data about the universities we would like to add to our portfolio. Are you a student who is living in Randstad and looking to work 20-30 hours a week for a great company that likes to party and have fun together? Then apply and remember to check out @Studocat on Instagram. 👀 

What you'll be doing:

  • Review, assess and curate user reported study materials from universities all over the world to ensure the highest standards of quality on the platform.
  • Liaise with Customer Support to ensure smooth communication with our users, helping to keep customer satisfaction as high as possible and avoid miscommunication.
  • Ensure that our database of courses and institutions is up to date and organized in a neat and structured manner.
  • Review and assess user-submitted institutions, courses or modules, and process them accordingly.
  • Retrieve valuable information about student associations, faculties, courses or degrees offered at universities all over the world.


What we bring to the table:

  • We are based in a nice and bright office in the heart of Amsterdam with a large garden, right beside the canals at the Keizersgracht. Our office vibe is awesome and our chef Valentijn makes amazing lunches every day.
  • A fun, young, diverse, and energetic international team of 13 Operations Agents.
  • We work hard to make the world a better place and we celebrate success. In the past, we travelled together to Bali, South Africa, and went skiing in the Alps. We often take our company boat to tour the canals or organize BBQs in the park.
  • Free lunch, coffee, snacks, and Friday drinks when you come to the office.
  • The salary is EUR 11.60 per hour.

 

*During the COVID-19 pandemic, we are still interviewing and hiring, but all conversations will obviously be via video call! For now, StuDocu adopted a flexible remote-first policy, but we still require our 70+ employees to be located in or near Amsterdam in the Netherlands. We encourage our employees to visit the office once every other week to build relationships and socialize while abiding by the safety rules. When it's safe again, you will be able to take full advantage of our bright office in the center of Amsterdam with canals, restaurants, and cafes right around the corner.

Job requirements

  • You speak fluent English.
  • You are able to work 20 - 30 hours per week.

  • You are available to start ASAP (you are an EU citizen or have a valid working permit and live in Amsterdam, Den Haag, Rotterdam or Utrecht surroundings).

  • You are a student in the process of obtaining a Bachelor’s or Master's degree.

  • You are methodical, organized, focused and hardworking, and you are not afraid to work under pressure.

  • You are able to work independently and as a part of a team.

  • You are tech-savvy and have good knowledge of Google Sheets/Excel.

  • You do not get discouraged easily. Often you will be required to perform repetitive tasks and it is important that you do it with diligence and a good level of motivation.

  • Availability to work on the weekends is a plus.

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Perks & benefits

Flexwork

○ Hybrid work set up between home and office ○ Flexibility with work schedules ○ WFH budget via Workwize

Foodie perks

○ Lunch in our office prepared by our Chef Valentijn ○ Open bar = Friday Drinks! ○ Coffee, tea, drinks and snacks are on us

We have fun too!

○ Lots of company events and team building activities ○ Big annual company trip abroad ○ Annual hackathons

Development opportunities

○ In-house dutch lessons ○ In-house L&D workshops ○ Personal L&D budget

Our Office Rocks

○ Gezellig HQ in the heart of Amsterdam ○ Pet-friendly office (with a no-pets zone) ○ One floor with a garden and the other with a canal view!

Cool Business Things

○ Travel reimbursement ○ Noise-cancelling headphones ○ Two weeks of additional paid birth leave

Our office

We are located in a beautiful city centre of Amsterdam. Modern-day commerce mixes with Amsterdam’s atmospheric old town in our cosy location that previously served as Woltjer Gymnasium.

Address Keizersgracht 424 Amsterdam, 1016 GC