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Customer Support Agent (student)

Netherlands, Noord-Holland, AmsterdamCustomer Support

Job description

StuDocu was founded on the principle that equal access to study notes reduces inequality between students. Today, we make it easy for 17 million students to share notes. The product was a rocket ship from day one, and has shown strong product-market fit on every continent, making us a key player in the exploding EdTech space. We just received a $50 million series B investment so we’re in rapid growth and scale mode, and we need serious talent to help us make it happen.

 

As part of the Customer Support Team, your main task will be to provide support to the students using our platform. Requests can range from helping students navigate our platform, to payment enquiries, and everything in-between! As the first point of contact, you are solution-focused, understand the student lifestyle and are able to turn an unhappy user into a loyal customer. Additionally, you will have the opportunity to contribute to the growth of StuDocu through a variety of exciting projects.


What you'll be doing here: 

  • Replying to customer emails and tickets created via other channels.

  • Maintaining a high level of customer satisfaction.

  • Responding to assigned customer tickets within our Service Level Agreement.

  • Contributing to FAQs and other ad hoc projects.

 

Why you are going to love it here:

  • Choose your own adventure! Due to our projected growth, there will be future development opportunities within the team/company.
  • A close-knit team that embraces feedback and thrives on teamwork.
  • Fast-paced environment with a possibility to further your Customer Support career in the future.

Job requirements

  • You speak and write fluently in English.

  • You speak and write fluently in another European language (Portuguese, Spanish, French, Italian or German).

  • You are available to start ASAP (you are an EU citizen or have a valid working permit and live in Amsterdam, Den Haag, Rotterdam or Utrecht surroundings).

  • You are a student in the process of obtaining a Bachelor’s or Master's degree.

  • Based on zero-hour contract. You are able to work 16 - 40 hours per week.

  • You are able to work independently and as a part of a team.

  • You are organized, focused and hardworking, and you are not afraid to work under pressure.

  • You do not get discouraged easily. You are solution-oriented and passionate about helping students.

  • The salary is EUR 11.60 per hour (an additional of 20% is offered for weekend shifts). 

Are you a student who is living in Randstad and looking to work 16 - 40 hours a week for a great company that likes to party and have fun together? Then apply and remember to check out @Studocat on Instagram 👀

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Perks & benefits

Flexwork

○ Hybrid work set up between home and office ○ Flexibility with work schedules ○ WFH budget via Workwize

Foodie perks

○ Lunch in our office prepared by our Chef Valentijn ○ Open bar = Friday Drinks! ○ Coffee, tea, drinks and snacks are on us

We have fun too!

○ Lots of company events and team building activities ○ Big annual company trip abroad ○ Annual hackathons

Development opportunities

○ In-house dutch lessons ○ In-house L&D workshops ○ Personal L&D budget

Our Office Rocks

○ Gezellig HQ in the heart of Amsterdam ○ Pet-friendly office (with a no-pets zone) ○ One floor with a garden and the other with a canal view!

Cool Business Things

○ Travel reimbursement ○ Noise-cancelling headphones ○ Two weeks of additional paid birth leave

Our office

We are located in a beautiful city centre of Amsterdam. Modern-day commerce mixes with Amsterdam’s atmospheric old town in our cosy location that previously served as Woltjer Gymnasium.

Address Keizersgracht 424 Amsterdam, 1016 GC