Customer Support Agent

  • Customer Support
  • Amsterdam, Netherlands

Customer Support Agent

Job description

At StuDocu, our mission is to empower everyone to excel at their studies by providing the best tools to study more efficiently. StuDocu is the world’s leading community for university students. Every month we help more than 15+ million university students to get smarter, faster. After rapid and profitable growth in the Netherlands (under the StudeerSnel.nl brand) we are now taking the rest of the world by storm fuelled by a further investment of 50 million USD.

As part of the Customer Support Team, your main task will be to provide support to the students using our platform. Requests can range from helping students navigate our platform, to payment enquiries, and everything in-between! As the first point of contact, you are solution-focused, understand the student lifestyle, and are able to turn an unhappy user into a loyal customer. Additionally, you will have the opportunity to contribute to the growth of StuDocu through a variety of exciting projects.


What you'll be doing here: 

  • Replying to customer emails and tickets created via other channels

  • Maintaining a high level of customer satisfaction

  • Responding to assigned customer tickets within our Service Level Agreement

  • Contributing to FAQs and other ad hoc projects

Why you are going to love it here:

  • Choose your own adventure! Due to our projected growth, there will be future development opportunities within the team/company.
  • A close-knit team that embraces feedback and thrives on teamwork.
  • Fast-paced environment with a possibility to further your Customer Support career in the future.


*During the COVID-19 pandemic, we are still interviewing and hiring, but all conversations will obviously be via video call! For now, StuDocu adopted a flexible remote-first policy, but we still require our 45+ employees to be located in or near Amsterdam in the Netherlands. We encourage our employees to visit the office once every other week to build relationships and socialize while abiding by the safety rules. When it's safe again, you will be able to take full advantage of our bright office in the center of Amsterdam with canals, restaurants, and cafes right around the corner.

Requirements

  • You are available to work 40 hours per week, including weekends

  • You are fluent in English and another European language. Additional languages are also a bonus!

  • You have at least 1 year of experience in a similar role

  • You are able to work independently and as a part of a team

  • You are a strong, empathetic, and proactive communicator

  • You are solution-oriented and passionate about helping students

  • You are eligible to work in the Netherlands

  • You are available to start ASAP