CRM Manager

  • Marketing
  • Amsterdam, Netherlands

CRM Manager

Job description

At StuDocu we believe in one thing: setting knowledge free will help humanity overcome its greatest challenges. StuDocu is the world’s leading community for university students. Every month we help more than 15 million university students to get smarter, faster. Being active in over 60 countries already and accelerated by a recent investment of 50 million USD, we are well on our way to completing our mission of supporting all higher education students around the globe!

 

A student interacted with documents last week in the Netherlands and some fresh, similar content was uploaded in a similar course? The exam season is coming up in the US? We are kickstarting the platform at a new university in Brazil?

Reporting into the COO, your mission is to take ownership of our Customer.io CRM setup and push the hundreds of user campaigns we have to the next level, with one objective in mind: offering more clarity and value to our users, hence increasing their engagement and limiting their churn!

If you A/B test your cereals for breakfast, are data-driven and creative, empathise easily, love offering structure and clarity to other people, are looking for a lot of freedom and autonomy in a fast-paced environment, and are ready to roll up your sleeves, you will love it here!

 

What you will be doing:

Pushing our CRM setup to the next level, which entails:

  • Building, testing and iterating on all the Customer.IO campaigns and workflows to increase user engagement (views, uploads, payments) and reduce churn.

  • Uncovering blind spots in the user journeys that would benefit from a better CRM setup.

  • Working closely with Product, Operations, and Marketing teams to support their CRM campaigns.

  • Owning the CRM Marketing calendar to ensure consistency and right frequency in customer experience.

  • Unifying our tone of voice across owned CRM channels.

  • Working closely with Tech teams to evolve the current CRM set-up to serve our future needs.

 

Why you are going to love it here:

  • Lots of freedom to build a solid CRM strategy from scratch.
  • Humble 15 million MAU compose our customer base.
  • Matrix company structure that facilitates collaborating with everybody.

Requirements

  • 3-5 years of experience in a similar role with a proven track record of increasing engagement or reducing churn by executing successful large scale CRM strategies and tactics.

  • Almost-native proficiency in English - at C2 level (other languages are a big plus).

  • Effective project management - experience delivering multifaceted projects with many stakeholders while being a credible voice towards all areas of the business.

  • Data-driven decision mentality and sound business judgement.

  • Ability to drive work fast and take ownership of your scope with little to no guidance in an ambiguous environment.

  • Entrepreneurial mindset, always driven to improve the status quo

  • Embracing the mission of making humanity smarter, faster.

  • Experience with Customer.io is a big plus

  • Strong copywriting skills are a big plus

  • Creation and editing skills are a plus (e.g. Canva, Figma)

  • And needless to say: enthusiastic, ambitious and fun!